Masterclass on Managing Difficult Conversations

Don't miss this opportunity to obtain the necessary skills to have difficult conversations on the Board.




Disputes at board level are a particularly challenging issue for any organisation. Disagreements in the boardroom are unavoidable. Especially when the board has independent-minded, skilled and outspoken directors, each contributing expertise and talent that is relevant for the future of the company.


This Master class is designed by IFC and the Centre for Effective Dispute Resolution (CEDR), which is Europe’s largest independent Alternative Dispute Resolution service and the leading negotiation and conflict management trainer, internationally acclaimed for its Mediator Skills Training. This is the second time SLID is organizing this program based on requests received from members.



Course Benefits

Some of the session topics include:


  • • Understanding board conflicts
  • • Conflict styles, dealing with conflict avoidance
  • • Framework for having a difficult conversation
  • • How to start a conversation well
  • • Finding out what is really going on/exploration
  • • Managing emotions
  • • Strategies for breaking through to an agreement
  • • Managing coalitions, methods of influencing
  • Learning Objectives
  • By attending this Masterclass you will gain the knowledge and skills to:
  • • Understand, recognise and address causes of tension in your Board
    • Have better high level difficult conversations
    • Attain skills to manage and work with high-level individuals
    • Manage board conflict more effectively
  • Details
  • Date: 08th and 9th February 2018
    Time: 8.30 a.m. – 5.00 p.m.
    Venue: Galle Face Hotel


For more information or to register contact Nicholas on 2301646 or at


Susanne Schuler joined CEDR as Assistant Director of Training in 2013. As part of her role she contributes a combination of strategic input, team leadership and training delivery across the entire range of CEDR training and consultancy services, with primary focus on CEDR’s Mediator Skills training programme.

Susanne is an experienced business and intercultural trainer, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation role. Susanne’s work covers community mediation as well as corporate and commercial mediation.


Alexey Volynets is a Corporate Governance Officer in the Environment, Social and Governance Department of IFC (International Finance Corporation), part of the World Bank Group. He oversees the thematic programs Managing Corporate Governance Disputes, Governance of Small and Medium Enterprises, and Corporate Governance Media Program. In this capacity, he coordinates development of training programs, materials, and publications and works closely with IFC regional corporate governance programs to guide their local rollout and adaptation.

Event Details

Date Thursday, February 8, 2018 - 8:30am

 Galle Face 7

Cost Member Rs. 35,000 Non Member Rs. 40,000

Get Regiesterd

If you are a member please login to the system or fill in the form to register for this event.


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